“I am only one, but still I am one. I cannot do everything, but still I can do something; and because I cannot do everything, I will not refuse to do something that I can do.” – Helen Keller We feel best helping those people who help themselves. Both as...read more
Describing what it looks like when an organization “embraces scientific thinking” has evolved over the years at the Shingo Institute. If the reader was to look at the Shingo Model™ and Guidelines published just three years ago (2012), one would see a focus on training...read more
Written and tested over a three year period, and based on more than 15 years of direct implementation experience, Own the Gap teaches the reader how to create a culture of daily kaizen where “improving the work is the work.” More than 500 organizations have used our model to drive engagement and results, including such industries as healthcare, manufacturing, retail, energy, and higher education.