Management for Omotenashi Masterclass | SISUCG LMS

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Learning to Lead for Purpose, Passion and Performance

Course Content

Lesson Content

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0.1 – Structure of the Course

0.2 – Why Write the Book?

0.3 – Leadership Skills Needed

0.4 – What is Omotenashi?

Lesson Content

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1.1.1 What is an Ideal Experience?

1.1.2 Define Ideal Experiences

1.1.3 Creating Journey Maps

1.2.1 Role of a Leader in the Management System

1.2.2 Role of a Leader in Omotenashi

1.2.3 What is Ikigai?

1.3.1 Why Craft a Leadership Philosophy?

1.3.2 Write I Believe Statements

1.3.3 Write Your Leadership Philosophy

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2.1.1 Reason for Being

2.1.3 What to Consider

2.2.1 Three Year Future Vision

2.2.2 Co-Creation

2.2.3 How to Write Your Vision

2.3.1 Clear & Compelling Brand

2.3.2 Use the AIM Model

2.3.3 Keys to Branding

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3.1.1 Design an Aligned Strategy

3.1.2 Clear, Focused and Inclusive

3.1.3 Translating & Cascading Strategy

3.2.1 Establish Strategic Pillars

3.2.2 Select Your Pillars

3.2.3 Leading & Lagging Indicators

3.3.1 Set Your Goals & Initiatives

3.3.2 Challenge for Growth

3.3.3 Focus and Few Initiatives

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4.1.1 What is a Critical Process

4.1.2 Selecting & Focusing on the Critical Few

4.1.3 Defining the What, How and Why

4.2.1 What are Ideal Behaviors

4.2.2 Behavioral Benchmarks for Omotenashi

4.2.3 Defining Behaviors for Management System

4.3.1 What is Daily Management

4.3.2 The 4-Key Systems

4.3.3 Start with the Foundational Elements

Lesson Content

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5.1.1 The Training Gap

5.1.2 Structure of the Training

5.1.3 Overemphasis on Tools vs. Behaviors

5.2.1 Elements to Be Trained

5.2.2 Elements of Work & Behaviors

5.2.3 Management System

5.3.1 Learn, Do, Improve

5.3.2 What We’ve Learned

5.3.3 Get Out, Observe, Coach

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6.1.1 Power of Co-Creation

6.1.2 Finding the Right Balance

6.1.3 Using Systems for Leadership Effectiveness

6.2.0 New Leadership Habits

6.2.1 Focus on the Critical Few

6.2.2 Adjust the Load, Not the Activity

6.2.3 Create Personal Standard Work

6.3.1 Align Time & Resources

6.3.2 Start with the Most Important Activities First

6.3.3 Make a Standard Calendar

Lesson Content

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7.1.1 Goals for Skill Progress

7.1.2 Indicators for Success

7.1.3 Create a Personal Development Plan

7.2.1 Coach to Challenge You

7.2.2 Qualities in a Good Coach

7.2.3 Establish Coaching Ground Rules

7.3.1 Importance of Reflection

7.3.2 Conducting a Reflection Session

7.3.3 Summary of Perfecting Your Craft